Founded in Riccione back in 1996, I- Tel is an innovative SME that develops technological solutions for multi-channel communication, to automate and optimise the information and communication flows of the Public Administration, healthcare facilities and private Italian companies with the aim of offering citizens increasingly advanced services. This all-Italian excellence, which belongs to Maps Group and has recently become a Benefit Company, has devised Sm@rtHealth®, the multichannel digital platform designed to facilitate access to health and healthcare services for chronic patients, as Stefania Mancini, co-founder of I-Tel, states in this lengthy interview.
BY Roberta Imbimbo
Dr. Mancini, what is the mission of I-Tel?
In the era of digital transformation and artificial intelligence, our mission is to simplify people’s lives and work through the use of the latest automated technologies. For more than 20 years, we have been helping our customers (PAs, healthcare facilities and private companies) to digitise their operational processes to guarantee users an increasingly effective and fast service. In the healthcare sector, the one in which we operate most assiduously, we have created Sm@rtHealth®, a sophisticated multi-channel platform that enables healthcare facilities to optimise and automate their interaction processes with patients, to manage bookings and appointments, to activate recall systems to reduce unsuccessful visits, and to authorise electronic payments. Today, more than ever, we believe in the importance of Telemedicine and home monitoring, which represent a necessary organisational model for simplified management of chronically ill or multi-pathological patients confined to their homes and prevented from exhausting hospital transfers. Thanks to the multi-channel communication with patients, healthcare facilities can follow diabetic, cardiac and chronic obstructive pulmonary disease (Bpco) patients in a capillary manner, providing them with adequate and effective care.
Many goals have been achieved in all these years of activity. Future goals?
Since last April, I-Tel has become a Benefit Company, a very important milestone for those of us who believe in the importance of a more sustainable future. It is no coincidence that one of our priority objectives is to work under the banner of sustainability, making corporate social and environmental responsibility our main ethical value. The desire to harmonise economic growth objectives with social and environmental policies has driven I-Tel to adopt an innovative business model since its foundation and to pursue three goals of Agenda 2030 in particular goal number 5, the achievement of equal opportunities between women and men, helping women to become more and more empowered, as we firmly believe that gender inequality is one of the biggest obstacles to a country’s sustainable development and economic growth goal number 8, to guarantee those who work for us and with us, decent and fair work and an inclusive and flexible environment; and finally goal number 9, to build a resilient healthcare infrastructure, promoting the use of innovative technology (telemedicine being just one example) to ensure a better and fairer approach to caring for people. Having recently joined Maps Group, a prestigious group quoted on the stock exchange, our challenge for the future will be to become one of the most important references in Italy for the management of sofwtare in healthcare, and to play an increasingly prestigious role in a constantly evolving market, on the strength of the experience and competence we have acquired over all these years.
For more info (https://www.i-tel.it)
