Established in 2015 with the aim of asserting its leadership in the logistics sector, in a short time, thanks to an innovative vision and business strategy, MM Operations has achieved exponential levels of growth, thereby differentiating itself from numerous market players. The company, which in November 2021 was included among the 600 companies that the newspaper La Repubblica defines as ‘excellences of the Italian economy’, placing 78th in the ranking, achieved a turnover of EUR 45 million in 2022. Last September, it was announced that MM Operations will be among the leading companies of Growth 2023 drawn up by Statista and Il Sole 24 Ore, the fifth edition of the ranking that highlights the Italian companies with the highest turnover growth in the three-year period 2018-2021. “Active in Northern and Central Italy, from Veneto to Tuscany and Marche, MM Operations has in fact managed to increase its customer base, becoming in a short time a virtuous model of verticalisation of logistics services and outsourcing operations for the supply chain, always having at heart the maximisation of customer satisfaction,” asserts Maurizio Berretti, President of MM Operations, in this long interview.
by Roberta Imbimbo
Dr Berretti, what peculiarities have enabled you to grow exponentially in your target market?
Ethics, legality and care for human capital – our mission is in fact to implement productivity while always respecting human resources – are the cornerstones of MM Operations, a unique virtuous model in the logistics sector. The high degree of specialisation acquired over many years of activity and the attention to the human side have allowed the company to grow rapidly in terms of both turnover and personnel. From the initial 48 employees, MM Operations today has 1300 highly qualified collaborators, as well as strategic partners located throughout Northern and Central Italy and one million square metres of warehouses under management. Our main added value, which clearly differentiates us from numerous market players, is our verticalised approach to integrated logistics and the internalisation of all company activities: each segment of our business is managed entirely by us without intermediaries or the need to use external suppliers. We are therefore perfectly able to support customers along the entire supply chain, managing the entire supply chain in a complete and reliable manner, offering tailor-made solutions with high added value, from consultancy to Distribution Logistics, passing through all the intermediate stages of Industrial Logistics. In a short time, we have therefore become a virtuous model of verticalisation of logistics services and outsourcing operations for the supply chain; a strategic partner that enables companies to focus their attention on their core business in a timely and unambiguous manner, and to achieve numerous other advantages in their target market.
How important is human capital for you?
Very much! MM Operations starts from the concept that employees are the central element in the creation of value for every single company. Following this philosophy, we have always endeavoured to manage our personnel – we have a high percentage of under-35s in the company because we believe in the importance of investing in young people – not only by guaranteeing direct employment contracts but also by taking into account the professional aptitudes and ambitions of each individual person. All this is to allow everyone to grow professionally and personally within a harmonious and stimulating working context, through their involvement in a process of constant improvement. In fact, MM Operations pays the utmost attention to continuous training. It is no coincidence that every year it invests considerable resources in updating the technical knowledge of each employee, aiming at hyper-specialisation to better manage the technological development imposed by an ever-changing market. All this obviously has an impact on the final offer provided to the customer, who can count not only on our experience but also on specialised knowledge, perfectly in line with the new digital revolution.
